Repair & Services – Job Card to Delivery
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0:00 Introduction
Namaste. Is video mein hum The Ray ko Repair aur Service ki dukaan ke liye step by step use karenge. Ye public demo dummy data par based hai. Repair shop mein billing se pehle job card banta hai, kyunki customer apna phone ya A C chhod jaata hai aur baad mein lene aata hai.
0:18 Jobs list and status
Ye Jobs screen hai. Har job ek card: kaunsa device, kis customer ka, job number, aur uski halat. Upar tab hain: Received, In progress, Ready for pickup, Delivered aur Cancelled. Kyun? Kyunki dukaan mein dus, bees device pade hote hain, aur customer phone karke poochta hai mera phone ready hua kya. Yahan ek nazar mein jawab mil jata hai.
0:43 New job: customer, device, issue
Naya job. Plus New job dabate hain. Customer ka naam aur mobile, phir device ka type: mobile, bike, car, laptop, appliance. Mobile chunte hain, device ka naam Samsung Galaxy M31, aur kharabi: screen badalna.
1:03 Estimate, advance and create the job
IMEI ya serial number yahan alag se likh sakte ho. Kyun? Kyunki do ek jaise phone mein galat device lautane se bada jhagda ho jata hai. Estimate, yaani anumaani kharcha, do hazaar chaar sau, aur advance paanch sau rupaye. Create job dabate hi job card ban gaya.
1:21 Add parts from stock
Ye job ka page hai. Upar device aur customer, aur neeche Estimated aur Advance received. Ab parts ka hisaab. Parts used from stock mein aapke apne stock ka part search karke jodte ho. Samsung M31 Display Assembly chunte hain. Kyun? Kyunki part ka stock tabhi ghatta hai jab job deliver hoti hai, aur customer ke bill mein wahi part apne aap judta hai.
1:48 Assign the technician
Technician yaani kaam karne wale ka naam likhte hain, Ramesh, aur Save. Kyun? Kyunki mahine ke end mein pata chalta hai ki kis technician ne kitne job kiye aur kitna kamaya, aur unka hisaab ya incentive saaf ban jata hai.
2:05 Status: in progress and ready
Ab status badalte hain. Kaam shuru hua to Mark In Progress, khatam hua to Mark Ready. Har badlav ke saath job ka status customer ko dikhta hai. Send tracking link se customer ko ek link jata hai, jisme wo khud dekh sakta hai ki uska device kahan tak pahuncha. Kyun? Customer ko baar baar phone nahi karna padta.
2:26 Customer job-status link
Ye wahi tracking page hai jo customer ko milta hai. Isme device, status aur kya kaam ho raha hai saaf dikhta hai, bina login ke. Ye customer ke bharose ke liye hai: usse pata rehta hai ki uska phone kis stage par hai.
2:42 Deliver and bill the job
Wapas job par. Customer aaya, ab Deliver and bill. Job ka bill apne aap ban jata hai: kaam ka charge, jo part laga, aur GST. Advance kat kar baaki amount lete hain, aur stock se wo part ghat jata hai. Dekhiye, final bill ban gaya aur job delivered ho gayi.
3:02 Service reports
Service Reports. Kitne job aaye, kitne deliver hue, aur delivered jobs se kitni kamai. Neeche status ke hisaab se kitne job, technician ke hisaab se kamai, aur item type ke hisaab se: mobile zyada aa rahe hain ya appliance. Kyun? Kyunki isse pata chalta hai kis tarah ke kaam mein paisa hai aur kis technician ko zyada kaam dena chahiye. Aaj humne Repair ka flow dekha: job card, device ki pehchaan, estimate aur advance, parts stock se, technician, status aur customer ka tracking link, deliver aur bill, aur reports. Ek practical baat: hamesha estimate aur advance job banate waqt hi likho. Final bill par customer se bahes isi se bachti hai.
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