Hotel / Lodge – Booking to Check-out
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0:00 Introduction
Namaste. Is video mein hum The Ray ko Hotel aur Lodge ke liye step by step use karenge. Ye public demo dummy data par based hai. Hotel ka poora kaam booking se shuru hota hai aur check-out ke GST invoice par khatam, aur beech mein room, guest aur restaurant sab ek jagah judte hain.
0:18 Front desk
Ye Front Desk hai, hotel ka Home screen. Upar occupancy, aaj mile paise, aaj kitne aa rahe hain aur kitne ja rahe hain. Neeche list mein Arriving today, Late arrivals yaani jo aane the par nahi aaye, Leaving today, Overstaying yaani jo check-out ki tareekh ke baad bhi ruke hain, aur Staying on. Kyun? Kyunki front desk ko subah sabse pehle yahi jaanna hota hai ki aaj kya karna hai.
0:43 Room board
Room Board. Har room ek tile hai: khali, bhara hua, safai chahiye, ya kharab, yaani out of service. Upar ke button se sirf ek tarah ke room dekh sakte ho. Kyun? Housekeeping ko turant pata chal jaye ki kaunsa room saaf karna hai, aur reception ko pata ho ki kaunsa room bech sakte hain.
1:03 Room actions: cleaning and out of service
Kisi room par tap karo to uske kaam khulte hain. Room 101 ko safai chahiye. Jab housekeeping saaf kar de to yahan se mark kar do, aur room wapas bikne layak ho jata hai. Kharab room ko out of service bhi yahin se karte hain, taaki kisi ko galti se book na ho jaye.
1:20 Booking calendar
Ab Calendar. Ek hafta poori screen par dikhta hai, aur agla hafta swipe karne par. Har room ek row hai aur har booking ek patti. Neela matlab reserved, hara matlab abhi ruka hua, aur laal matlab check-out ki tareekh nikal gayi. Kyun? Kyunki naya booking lene se pehle dekhna padta hai ki us tareekh par room khali hai ya nahi.
1:42 Bookings list and search
Bookings list. Upcoming, In-house, Checked out aur Cancelled ke tab hain. Upar search se mehmaan ka naam, phone, booking number ya OTA ka reference likh kar booking turant mil jaati hai. Kyun? Kyunki phone par koi kahe ki meri booking hai, to kuch second mein dhundhna zaroori hai.
1:59 New booking: dates, room, guest
Naya booking. Tareekh aur room chuno. Standard room ka plus dabate hain. Fir mehmaan ka mobile number aur naam. Mobile number pehle ka mehmaan ho to naam apne aap aa jata hai.
2:11 Booking source, OTA and commission
Ye booking kahan se aayi, ye batana zaroori hai. Walk-in, phone, apni website, ya MakeMyTrip, Booking dot com jaise OTA. MakeMyTrip chunte hain. OTA ka booking I D aur unka commission percent bhi likhte hain. Kyun? Kyunki OTA har booking par commission katte hain, aur report mein dikhta hai ki kis agent se kitni kamai hui aur kitna commission gaya.
2:33 Meal plan, advance, save booking
Neeche meal plan hai, room sirf, ya nashte ke saath, ya dinner ke saath. Aur advance, yaani mehmaan ne jo paisa pehle diya. Yahan pandrah sau rupaye UPI se. Total aur baaki ka amount neeche bar mein dikhta hai. Save booking dabate hain.
2:50 Booking page and guest account
Booking ban gayi. Ye booking ka poora page hai: mehmaan, tareekh, room, aur Guest account, jisme room ka kiraya, GST, advance aur baaki balance dikhta hai. Neeche OTA ka commission bhi. Hotel ke GST slab kiraye ke hisaab se apne aap lagte hain, isliye galti nahi hoti.
3:10 Check-in with ID
Mehmaan aa gaya. Check in dabao. Room chuno, aur ID proof ka type aur number likho, jaise Aadhaar. Kyun? Kyunki hotel mein ID lena kanooni zaroorat hai, aur ye guest register mein apne aap chadh jata hai.
3:24 Add an extra charge
Ab mehmaan ke kharche. Add charge se laundry, extra bed, minibar, cab ya koi bhi extra charge jod sakte ho, apne GST ke saath. Yahan laundry ke do sau pachas rupaye jodte hain. Kyun? Kyunki chhote chhote kharche bhoolne se hi hotel ka sabse zyada nuksan hota hai.
3:58 Room service order
Room service. Ghanti wale button se is room ke naam se restaurant ka order khulta hai. Chai aur naan jodte hain. K O T dabao to kitchen ko jata hai. Ye hotel aur restaurant ko jodta hai: alag machine ya alag register ki zaroorat nahi.
4:15 Charge room service to the room
Ab is order ko settle karte hain. Settle dabane par mehmaan ka naam aur room dikhta hai, aur ek button Charge to Room. Paise abhi nahi liye jaate, ye bill mehmaan ke account mein chadh jata hai aur check-out par sab ek saath chukta hai. Kyun? Mehmaan ko har baar counter par paise dene nahi padte, aur hotel ko sab ek jagah milta hai.
4:52 Guest folio
Dekhiye, Guest account mein ab room service ka total bhi jud gaya. Print guest folio dabao to mehmaan ka poora hisaab kaagaz par: room, extra, room service, advance, aur baaki. Ye mehmaan ko check-out se pehle dikhane ke kaam aata hai, taaki bill par sawaal na uthe.
5:13 Check-out: payment and udhaar
Check-out. Check out dabate hain. Yahan poora hisaab hai: room, laundry, GST aur room service. Mehmaan poori payment kar sakta hai, ya split payment, ya thoda paisa aur baaki udhaar, agar mehmaan ka mobile number hai. Hum ek hazaar rupaye abhi lete hain aur baaki udhaar rakhte hain. Kyun? Corporate ya jaan pehchaan ke mehmaan ke liye ye aksar zaroori hota hai.
5:38 Check-out GST invoice
Check out and make invoice dabate hi mehmaan ka GST invoice ban jata hai. Isme room ka kiraya, extra charge, room service, CGST aur SGST alag alag, sab ek bill mein. Room ab safai wali list mein chala gaya. Dekhiye, final result saaf hai: booking band, invoice tayyar, aur jo paisa baaki tha wo mehmaan ke khata mein.
5:59 Hotel reports
Hotel Reports. Occupancy, yaani kitne percent room bhare. A D R, yaani average rate per room per night. Rev Par, yaani har available room par kitni kamai. Neeche source ke hisaab se kamai aur commission, jaise MakeMyTrip se kitna aaya aur kitna commission gaya, aur net kamai. Kyun? Kyunki hotel ki sehat isi se naapi jaati hai, aur pata chalta hai kaunsa OTA fayde ka hai.
6:23 Guest register
Aur neeche Guest register: har mehmaan jo us period mein ruka, uski ID ke saath, kaunsa room aur kaunsi tareekh. Ye police aur FRRO ki checking ke liye zaroori hai, aur C S V export bhi hai. Kyun? Kyunki inspection mein register ek minute mein dena padta hai.
6:42 Hotel setup
Aur Setup. Yahan room types hain, jaise Standard, Deluxe, Suite, har ek ka nightly rate, kitne adult aur bachche, aur uske room number. Kisi type ko kholte hain to rate, amenities, aur GST override ka option. Kyun? Kyunki hotel ka GST kiraye par depend karta hai, ek hazaar tak zero, aur badhne par pachaas ya atharah percent. App ye khud lagata hai. Aaj humne Hotel ka poora flow dekha: front desk aur room board, calendar, OTA booking commission aur advance ke saath, check-in ID ke saath, extra charge, room service ko room ke khate mein charge karna, check-out par split ya udhaar payment, GST invoice, aur reports. Ek practical baat: har mehmaan ka mobile number zaroor likho. Wahi udhaar, room service ka naam aur agli booking ka aadhaar banta hai.
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