Last updated: this is a genuine, plain-language notice — not a substitute for formal legal review.
When you place an order, book an appointment, or provide your details to a shop using this billing software, we genuinely collect only what's needed to process that transaction:
Genuinely only to fulfil your order, contact you about it, maintain your account/credit history with the shop (if applicable), and — only where a shop has explicitly enabled it — occasionally send you offers or reminders via WhatsApp.
Your details are genuinely visible only to the specific shop you interacted with, and to that shop's own staff. We do not sell or share your data with any third party for marketing purposes.
To find and fix problems quickly, the shop's app sends us error reports (through Sentry) and how it is used — which screens are opened and how fast they load (through PostHog and our own speed checks). These never include names, phone numbers, amounts or what is on a bill: screen recordings hide all text and typing. Every night the whole database is backed up in encrypted form, so it can be restored if something ever goes wrong.
You can genuinely ask the shop you dealt with to show you, correct, or delete the data they hold about you at any time — contact them directly using the phone number or address they've provided.
Your data is genuinely retained for as long as the shop maintains an active account with us, primarily to preserve transaction records for tax/accounting purposes as required by Indian law.
This notice is provided in good faith to be genuinely clear and honest about our data practices. If you have questions or a request about your data, please contact the shop directly.
Shop owners: the rules for using The Ray, refunds and your shop's data are in the terms of service and refund policy.